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Saturday, August 19, 2006

Customer Service?

Dear Evil HR Lady,

I went on a job interview recently and the HR person said, "Give me an example of how you went 'above and beyond' in customer service. This was not a grocery store clerk job. This was a director level finance position. What gives?


Signed
NOT in customer service

Dear NOT hired,

Ooops, I meant, Dear NOT in customer service. Did you answer the question like this:

Once, this lady asked me to get a cart for her and I did.

Because someone answered that question that way for me. Of course, he was a grocery store clerk at the time, so it was understandable. He was applying to be an intern, reporting directly to me. Come to think of it, that was a bad year for intern applicants. Another candidate commented on my obviously pregnant state by saying how hormonal and impossible her sisters had been when they were pregnant, but I digress.

All jobs are customer service jobs. You just have to define your customer. Who was your customer in your previous job? Your boss? The company? The CEO? The stock holders? How about this:

I identified gaps in the relationship between HR and Finance during our budgeting cycle. In order to keep headcount accurate and aligned with dollars, I involved HR in the budgeting process. Blah, blah blah.

Of course, the real secret is to involve HR in everything. We think we should be anyway.

Sincerely,

Evil HR Lady

2 comments:

TonnyLy said...

Hello. I find your blog very interesting. Good Customer Service is a rare thing at the present time. Although companies offering the same services are numerous and have somehow to drift on the market they still do not care about their clients. And the worst thing is that the customer services of these companies do not care about the filed complaints. They simply ignore them. What a mess!

Outsource Call Center said...

Nice post! I enjoyed reading it! Anyway, many applicants really can't accept their weakness. In my opinion, Good customer service is necessary. I believe that treating the customer so politely makes them so comfortable and satisfied with your services.


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