The docs met with the “communication expert” the other day who is a social working, behavioral health RN (who I am sure has not practiced in years).
Can I just say one more time that we need business experience if we're going to be taken seriously? Yes, HR isn't specifically mentioned, but yhis is undoubtedly something HR has a hand in. I think it illustrates why so many people think HR is worthless. We run in and announce we're going to fix a communication problem without understanding what "problems" really exist. It's not like people don't know how to talk to each other.
And maybe the ER is really having a true communication breakdown. It may truly be causing the problems. The staff, however, doesn't think so. (Or at least our writer doesn't think so.) He states:
We don’t need communication classes, we need “What makes sense to run an ER safely and efficiently” classes!
And I can hear a communal HR clucking of tongues saying, "well, if you could communicate with each other more clearly, you would be more safe and efficient." Maybe so, but they aren't going to listen to anything the trainer says. Why? Because the trainer has no credibility, the trainees don't think there is a problem, and the course hasn't been designed based on the perceived needs of the department.
I realize that is a lot harder than pulling a "communication" class out of our HR bag of tricks, but it would also make it worth everyone's time.