Fine. This is standard and happens all the time. No big deal. Understand that part? This is within policy and happens all the time. In fact, it's so common that no one cares one wit.
Except, her manager was hyper paranoid and wanted this term to be kept confidential. We assured her that all terminations were confidential.
That was not good enough. Because she would still be on payroll, she would still hit headcount. The person in her department who handled headcount would be aware that this person wasn't a "voluntary" retirement. This was unacceptable.
We assured her that the headcount guy wouldn't care. He's seen it before and will see it again. He doesn't care.
Not good enough. We had to move her to a different cost center so no one would know this person's situation.
Now, remember, the whole idea was to keep this confidential, right? In a normal term, the following people would have known: The HR person responsible, the data entry person, legal and department headcount coordinator. That's it.
Because it was "super confidential" the following people had to know in order to keep it hidden:
Oh, and the department heacount coordinator? Found out anyway--because of all the questions generated by handling this outside of normal process.
It could have been a normal term and no one would have discussed a single thing about it. But, by making it confidential, twice as many people needed to be involved. Everyone had to hear a long explanation and the term became a topic of discussion, rather than routine business. Why is this term so special? (It wasn't) Did she do something really wrong? (No. She volunteered for the package) Her term code says job elimination? Was it really a job elimination? (Yes, again she volunteered) It must not have been because it was so special. (It was, just a hyper paranoid manager.) Aargh!
How's that for Confidential?
6 comments:
phew ! that beats all common sense ! But doesn't the company have the right to insist in such cases, that its a stupid and impractical way to do things?
We insisted it was stupid. Legal insisted it was stupid. Manager was a VP. Manager won.
This is such a neat example of how not looking at the big picture can totally subvert the intended result! I'm keeping it to show to management when they make a request to technology to handle something outside of normal process!
Worthy of Dilbert. We have something similar going on now. We're moving to a paperless application system at the same time that we've instituted a records retention policy requiring us to print out electronic records on paper.
Your tax dollars at work...
Lubrasil--good luck. I hope your management can see the results of going "outside" the process.
Dean Dad--aren't you glad to know that it's not just government that makes stupid decisions?
We have the same requirements for terms. Everything is handled electronically, and then it's all printed out in case the auditors show up. I said, "Can't we just show the auditors the electronic copies?"
Umm no.
This violates one of Wally's Basic Rules -- routine things should be done routinely. Every exception sucks energy and attention away from productive work.
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